Shipping + Return Policy
Please allow anywhere between 8-14 days to receive your Austin Active.
As each item is handmade to order, it takes a few days to create your unique pieces.
If you have not received your pieces in 14 days, please contact austinactivebrand@gmail.com.
Something to note:
As for standard/priority, choosing standard/priority only affects your shipping speed, not the time it takes to actually produce the order. So if you are on a 5 business day turn around for production, a shipping speed of 1-3 business days would need to be added on top of that. Priority mail is delivered anywhere from 1-3 business days depending on the shipping location, and standard usually takes about 1-5 business days, also dependent on shipping location.
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We accept returns or exchanges within 14 days of your item being shipped. Please send all returns to:
AUSTIN ACTIVE
Contact austinactivebrand@gmail.com with any other inquiries. Thank you!
